Refund and Cancellation Policy

Local Visibility Snapshot

The Local Visibility Snapshot is a one-time diagnostic service. The typical delivery target is 48 hours after payment confirmation and receipt of complete business information.

Before work starts

If payment has been made but QX has not started review work, you may request cancellation. QX may refund or cancel at its discretion after checking payment method, processing fees, and whether work has begun.

After work starts

Once diagnostic review, research, report preparation, or delivery work has started, refunds are not automatic. QX may offer a partial refund, credit, revised scope, or no refund depending on the work completed and the issue raised.

Missing information

If required business information is missing, the delivery timeline may pause until the information is received. Missing information does not automatically create a refund right after work has started.

Unsuitable requests

QX may decline work that involves false claims, fake reviews, misleading business information, spam, unauthorized platform access, or unrealistic guaranteed-outcome expectations. If payment was made and work has not started, QX will review cancellation or refund options.

Payment method

First-launch payment may be handled by invoice or Interac e-Transfer. Card payment can be added after Stripe Payment Link configuration. Processing fees and payment-provider rules may affect refund timing or amount.

Contact

Refund or cancellation questions can be sent to hello@qxmediatech.com with business name, invoice/payment reference, and reason for the request.